Effective Date: 2025-10-01
Last Updated: 2025-10-24
At PrimeVelocity Logistics (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our delivery and logistics services.
1. Information We Collect
We collect personal and operational information to ensure secure, accurate, and efficient delivery of your packages. This may include:
- Personal Information: Name, address, phone number, and email address.
- Delivery Details: Pickup and drop-off locations, delivery instructions, and package contents (as applicable).
- Payment Information: Billing details or transaction records (if applicable).
- Device & Usage Data: IP address, browser type, and other technical data when you visit our website or use our digital tools.
- Tracking Data: GPS or route information to monitor delivery progress and improve operational efficiency.
2. How We Use Your Information
We use the collected information to:
- Process and deliver packages from warehouses to customers.
- Communicate delivery updates or service notifications.
- Verify identity and prevent fraud or unauthorized access.
- Improve our logistics operations, technology, and customer service.
- Comply with legal and regulatory obligations.
3. Information Sharing
We may share your information only when necessary:
- With carriers, drivers, or partners involved in fulfilling your delivery.
- With service providers who help with payment processing, data hosting, or customer support.
- When required by law enforcement or regulatory authorities.
We never sell or rent your personal data to third parties.
4. Data Security
We use encryption, secure networks, and access controls to protect your personal information. While we strive to maintain the highest security standards, no online transmission is 100% secure, and we encourage customers to safeguard their own account details.
5. Data Retention
We retain personal data only as long as necessary to complete deliveries, resolve disputes, meet legal requirements, or maintain records for operational purposes.
6. Your Privacy Rights
You may request to:
- Access or correct your personal information.
- Delete your data (subject to legal obligations).
- Withdraw consent for certain uses of your data.
To make a request, please contact us using the information below.
7. Cookies and Website Tracking
Our website may use cookies or analytics tools to enhance your browsing experience and improve our services. You can manage or disable cookies in your browser settings.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Effective Date.”
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
PrimeVelocity Logistics
📍 Winnipeg, MB
📧 Email: info@primevelocitylogistics.com
📞 Phone: 437-256-0A43
🌐 Website: PrimeVelocityLogistics.com